Your Unbiased PACS Consultant

Navigating the complex Picture Archiving and Communication Systems (PACS) landscape is challenging. If you need unbiased recommendations tailored to your specific PACS requirements, we can help you:

  • Evaluate PACS software solutions
  • Specify server hardware and software requirements
  • Compare on-site servers vs. cloud-based servers
  • Determine workstation hardware and software requirements
  • Map out implementation timelines
  • Establish robust security protocols
  • Incorporate the latest AI tools
Book a consultation

Your Unbiased PACS Consultant

Navigating the complex Picture Archiving and Communication Systems (PACS) landscape is challenging. If you need unbiased recommendations tailored to your specific PACS requirements, we can help you:

  • Evaluate PACS software solutions
  • Draft system requirement specifications
  • Compare on-site vs. cloud-based servers
  • Determine workstation requirements
  • Map out implementation timelines
  • Establish robust security protocols
  • Incorporate the latest AI tools
Book a consultation

Your PACS Software Solutions Provider

With many PACS software providers requiring long-term commitments and minimum study volumes, making the wrong choice can be costly. We are authorized resellers for several internationally recognized PACS software providers. We can provide the best solution for your specific requirements, avoiding overly restrictive contracts and ensuring your long-term success.

Your Complete PACS Hardware Provider

Choosing the right hardware, and ensuring that your PACS system is compliant with the latest SOC2 and HIPAA privacy standards, is essential to meet regulatory compliance standards, We can provide:

  • Servers
  • Routers
  • Clinical Radiographer Workstations
  • Radiologist Reading Workstations
  • Keyboards
  • Trackballs
  • Ergonomic Mouse
  • Microphones

Your PACS Installation and Set-Up Expert

We are a full-service PACS solutions provider, and can ensure timely installation and set-up of all:
  • Servers
  • Routers
  • Clinical Radiographer Workstations
  • Radiologist Reading Workstations
  • PACS and Third-Party Software
  • Security Protocols
  • Keyboards
  • Ergonomic Mouse
  • Microphones

Your PACS Training Partner

Our comprehensive training will ensure your radiology professionals are up and running quickly and efficiently, so they can focus on patient care.

Your PACS Administrator and 24/7/365 Technical Support Team

At PACS PROS, our PACS administrators and technical support teams are available 24/7/365, resulting in minimal downtime, and ensuring that your radiology staff can focus on patient care rather than system issues. Ask us how we can lower your PACS-related labor costs, and improve your PACS service ticket response times.

Your PACS Administrator

As your dedicated PACS Administrator, we will oversee every aspect of your imaging workflow, from integration to uptime assurance, ensuring seamless imaging operations and compliance. Our core services include:
  • PACS user account setup and access control
  • DICOM AE title routing and configuration management
  • Modality integrations and connectivity troubleshooting
  • HL7/RIS/EMR interface monitoring and error resolution
  • Daily system health checks and storage utilization tracking
  • Study reconciliation, reprocessing, and routing verification
  • Disaster recovery readiness (RTO/RPO validation)
  • Vendor coordination for maintenance, patches, and upgrades
  • Documentation of system changes and SOP updates
  • Backup integrity verification and long-term archive audits

Your 24/7/365
Help Desk

Our Help Desk ensures that every system user, from technologists to radiologists, receives prompt assistance any time of the day. Our Help Desk services include:

  • 24/7/365 support via phone, chat, or ticketing system
  • Issue triage, escalation, and SLA tracking
  • Viewer login, password reset, and MFA assistance
  • Modality downtime monitoring and resolution
  • Study loading, report delay, or hanging image troubleshooting
  • Real-time alerts and remote access support
  • On-call escalation to PACS Administrator or vendor partner
  • Maintenance notifications and downtime coordination
  • Daily ticket summary and service performance reporting
  • Knowledge base and quick-guide updates for recurring issues

Your Radiologist Concierge Service

We deliver white-glove, personalized, technical support to match each radiologist’s reading style and workflow preferences. Core services include:

  • Personalized workstation setup and calibration (Barco, LG, PerfectLum)
  • Viewer layout and hanging protocol optimization
  • Speech mic mapping and PowerScribe integration assistance
  • VPN, MFA, and remote access configuration
  • Priority routing of urgent or STAT cases
  • Study reassignment or push coordination
  • Reading queue optimization and turnaround time monitoring
  • AI integration support (MD.ai, Aidoc, Radpair, etc.)
  • After-hours and weekend VIP support
  • Quarterly environment reviews and performance check-ins